University of Kent Campus
Canterbury Innovation Centre, University Road,
Canterbury, Kent, CT2 7FG
Tel: 01227 811813
or 01227 211070
Text: 07742 188458
We work to provide all of our clients with appropriate solutions in relation to their particular circumstances in a timely and professional manner. One of the ways in which we can continue to improve our service is by listening and responding to the views of our clients.
If you are dissatisfied with the way you have been treated, or with the service you have received, we wish you to know that:
You can make a complaint in writing, by fax, by email, by telephone or in person (by appointment please). If you are writing, faxing or emailing your complaint, please provide your telephone number if a response by telephone would be convenient. If you are emailing, please state if a reply by email is required and, if not, please provide a full postal address.
Your complaint should be addressed to the Centre Manager using the contact details on our Contact Us page.
Due to the various parties involved in the assessment process, i.e. Local Authorities, Student Finance, Quality Assurance Group, Disability Departments at your Institution and various suppliers, we may ask you to direct your complaint to another agency. In doing so we will explain to you how the complaint relates to them rather than us. We will do our best to provide you with their contact information in order for you to address your concerns.
If you feel that you would rather contact a third party with your complaint, you should contact the Quality Assurance Group. You can also contact them if you feel that we have not dealt with your complaint appropriately.
DSA-QAG Central Administration Unit
38 Queen Street
Tel: 0141 548 8006
If you need to contact them here is the address for Student Finance England.
Student Finance England
PO Box 210
Tel: 0845 300 5090